Refund & Cancellation Policy

Last updated: August 2026

This policy applies to subscription plans (finance support, marketing support, social media handling) and paid course enrollment offered by SurgeX Digital Private Limited("Kaizen SurgeAI").

1. Subscription Cancellations

You may cancel your subscription at any time through your account or by contacting us at surgexdigitalprivatelimited@gmail.com. Cancellation will take effect at the end of the current billing cycle unless otherwise required by local law.

2. Refund Eligibility

Subscriptions: Refunds are not provided for partial billing periods, except where required by law in your jurisdiction.

Course enrollment: Full refund if canceled within 7 days of enrollment and before course access/materials are used; no refund after this period.

Free tools: Not applicable, as these are provided at no cost.

3. Non-Refundable Circumstances

Refunds will generally not be issued for: services already substantially delivered, violation of our Terms & Conditions leading to account suspension, or change of mind after the applicable refund window has passed.

4. Refund Process

Approved refunds will be processed to the original payment method within 7–14 business days. Processing times may vary by payment provider and region.

5. Regional Consumer Rights

Users in the EU (including Germany), the US, Canada, and India may have additional statutory refund/cancellation rights under local consumer protection law. Nothing in this policy limits those rights.

6. Contact

To request a cancellation or refund, contact surgexdigitalprivatelimited@gmail.com or +91 8308707936.

Legal Notice: This is a general-purpose document and not a substitute for review by a qualified lawyer. Please consult a legal professional before relying on this document.